As a patient new to Illinois CancerCare, you probably have some questions about our facilities and preliminary procedures. The following information will give you an overview of what to expect. Try to bring someone with you as you will receive a lot of information and having more than one set of ears to listen is helpful.
Where do I go when I arrive? Peoria Clinic
Ample parking is available at our medical facility. If you have a disability, several parking spots for handicapped individuals are available at the front of the building. Please take advantage of our circular drop-off area and volunteers who are available to help you get inside the building. Once inside, please check in with the receptionist, who will direct you to your appointment location. If you are scheduled for lab work or an x-ray, this will most likely be handled before your visit with one of our physicians. Since appointments are scheduled in advance, patients are seen in the order scheduled. Arriving early will not get you in to see the doctor before your appointment time.
If, for any reason, you cannot keep your appointment, please notify us as soon as possible.
At the Peoria Clinic you will proceed through the building and will be electronically queued from one place to another. Do not worry about checking in with anyone other than the front door receptionists.
Where do I go when I arrive? All other satellite clinics
Please see specific clinic instructions for other locations here.
Once inside the clinic, please check in with the receptionist, who will direct you to your appointment location. If you are scheduled for lab work or an x-ray, this will most likely be handled before your visit with one of our physicians. Since appointments are scheduled in advance, patients are seen in the order scheduled. Arriving early will not get you in to see the doctor before your appointment time.
If, for any reason, you cannot keep your appointment, please notify us as soon as possible.
All clinics:
If you are a cancer patient, you may be wondering if your first visit with us will include treatment. The most likely answer is no, not until your physician makes a complete diagnosis and deems it necessary.
In addition, any concerns you have about insurance coverage will be addressed by our healthcare team and billing professionals. Every visit our receptionist will verify your identification, address, phone number, current primary physician and current insurance information. Please notify our office immediately of any changes.
Please bring a list of current medications to each appointment.
Before you meet one-on-one with an Illinois CancerCare physician, a medical assistant will take your vital information. Your provider will discuss specific issues related to your blood disorder and/or cancer diagnosis and treatment. The provider may need to run further tests, to have a clearer understanding of the diagnosis and/or consider any special social services you might require at home.
Scheduling future appointments will be done at the time of check out. The schedulers will also schedule any required tests, procedures or hospitalizations.
