New Laboratory Hours (Effective April 1st)
Hours vary by location. Your care team will help schedule your lab collection and/or procedure at the location most convenient for you.
Understanding Illinois CancerCare
Frequently Asked Questions About Us
Still have questions?
We’re here to help. Reach out to our team if you’d like more information about us or need guidance on where to start.
Between the hours of 5PM and 8AM a phone call will be transferred to the answering service who will then call the oncologist on-call. The oncologist will call you back but may not be familiar with your situation if they have not had time to pull up your record from the electronic health record.
Please have any medications, allergies, and your pharmacy telephone number and any other pertinent information ready when you call. If your phone blocks unknown calls, please “Unblock” your phone while waiting for the doctor to call you.
After business hours and on weekends, please call the physician’s answering service at 309-677-6005.
When calling our office, use the phone menu to help us get you to the right place quickly.
Press 4 to refill a prescription and press 7 to speak to your care team.
Test Results
Most physicians schedule a follow up visit to discuss test results with you. If your doctor has said they will call you, please remember it can take several days for results to become available.
Your doctor must personally review your test results before anyone calls you.
If you are expecting a call and have not heard from us within a week, please contact our office at 309-243-3000. We will make sure your results are reviewed as soon as possible.
Prescription Refills
If you are requesting a prescription refill, press 4 when you call.
If you leave a voice message, please include:
- Your name
- Date of birth
- Phone number
- the name of the medication you need refilled
A team member will return your call by the end of the day.
If you’re unsure whether you need an in person visit, we’re here to help.
Before you call, it may help to write down any symptoms, concerns, and questions you have. Keeping an up to date list of your medications nearby is also useful.
When you call, press 7 for your healthcare team. They will talk through your concerns and help decide whether:
- Your question can be answered over the phone, or
- You need to be seen in the clinic that day
If your needs are beyond what we can safely manage in the clinic, we may direct you to the nearest Emergency Room or advise you to call 911.
Your safety is our priority, and we’ll guide you to the right level of care.
Most of the time, your first visit will not include treatment. Your doctor will first need to review your medical history, confirm your diagnosis, and decide what treatment plan is best for you.
Insurance and Registration
If you have questions about insurance, our healthcare and billing teams are here to help.
At every visit, our receptionist will confirm your:
- Name and contact information
- Primary care physician
- Current insurance coverage
Please let us know right away if anything changes.
The length of your visit will vary based on your individual treatment plan. In most cases, you will need to have blood work done in our lab before each appointment. We now offer two options for lab scheduling, both using our new Split Scheduling model. This approach is designed to reduce waiting times, improve safety, and ensure your lab results are ready before your provider visits or treatment. Please plan to arrive 15 minutes before your provider’s appointment.
Option A – Standard Split Scheduling:
- Lab work is scheduled on one day.
- Your provider visit will be on a different day.
- Your treatment will be scheduled later that same week.
Option B – Partial Split Scheduling:
- Your lab work is done on a separate day.
- Your provider visit and treatment remain scheduled together on the same day.
This allows our team to review labs in advance while keeping your provider and treatment appointment combined if that’s more convenient for you. Our team will guide you through both scheduling options to ensure your appointment goes smoothly.