There are many different treatment options available. You and your provider will work together to decide the best treatment plan for you.
We realize that transportation can be a concern for some patients. Patients can drive themselves to and from appointments, unless receiving pain medications or medications that will alter your ability to think clearly. These medications will be discussed specifically with each patient to prevent transportation difficulties.
At Illinois Cancer Care, we have a team of financial counselors and insurance specialists that will help you understand your responsibility in payments regarding your treatment.
We know that a cancer diagnosis is difficult, and we want you to be as comfortable as possible. We allow up to 2 visitors, age 12 or older, to your office visits with our providers. If you are getting a treatment, we allow 1 visitor, age 12 or older, in the treatment room with you.
Port placement will be different for every patient depending on the type and timing of the treatment that is ordered. Patients who have poor veins or who expect long-term treatment may benefit from a port.
We address these requests on an individual basis, as every patient is different and every treatment affects patients differently. We always encourage patients to follow CDC guidelines in regard to travel and infection prevention.
We have a provider on call during the week from the time our office closes until opening the next day. We also have a provider on call from the end of the business day on Friday until our office opens again on Monday morning. Our providers are always happy to help, however we do ask that any non-urgent medical needs wait until the next business day.
If you are experiencing COVID symptoms or suspect you have been exposed to COVID, please call our office during business hours. You may need to be COVID tested. We encourage all patients to have in-home testing kits readily available while you are getting treatment. We may be able to offer you a medication to shorten the duration of symptoms if you are COVID positive.
Between the hours of 5PM and 8AM a phone call will be transferred to the answering service who will then call the oncologist on-call. The oncologist will call you back but may not be familiar with your situation if they have not had time to pull up your record from the electronic health record.
Please have any medications, allergies, and your pharmacy telephone number and any other pertinent information ready when you call. If your phone blocks unknown calls, please “Unblock” your phone while waiting for the doctor to call you.
When calling, press 2 in phone options.
If you are calling for test results, remember that most physicians schedule a follow-up visit to discuss test results with you. If your doctor has told you he or she will call you with test results, please remember that may take several days for test results to become available. The doctor must personally review the test before you can receive a call about the results. If you are waiting for your doctor to call with results and you have not heard back within a week please call the office. We will make sure those results are seen by your doctor as soon as possible.
Refill requests – if you receive a voice message leave your name, Date of birth, phone number and the medication that needs to be refilled. You will be called back by the end of the day.
